We will always do our best to help you as good as possible. However, it can occure that you are dissatisfied about someting. If this is the case, we would like to hear this so we can search for a solution together.
Find a solution with us
We appreciate it if you initially talk over your complaint personally with the concerning employee of the practice. If you would like to do so, you can submit your complaint through the complaints form. You can send this to our practice by email (firstname.lastname@example.org). After we have received the complaint, the concerning employee, one of the general practitioners or our complaints coordinator will contact you within 2 workdays.
An independent complaints officer
If this is difficult for you or if you are unable to find a solution with us, you can discuss your complaint with an independent complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer can try to mediate the complaint. The complaints officer does not choose a party and therefore has no judgment. Everything you tell the complaints officer is confidential. You can use the complaint form on the HADOKS website. If necessary, the complaints officer can be reached on telephone number (070) 302 98 20.
In order to properly handle your complaint or signal, it is important that you provide a clear description of when the event took place and about which you are not satisfied. They would also like to receive your name, address, place of residence and telephone number.
Do you prefer to send your complaint to HADOKS by post? Then you can do this at the address below:
T.a.v. de Klachtenfunctionaris
President Kennedylaan 15
2517 JK Den Haag
The disputes committee
If you cannot find a solution with your general practitioner and mediation by the complaints officer, you can request a ruling on your complaint from the disputes committee. This independent committee consists of a chairman (jurist) and members on behalf of the patients and members on behalf of the GPs. The committee is assisted by an official secretary who is also a jurist. The opinion of the disputes body is binding. More information can be found on their website