General practitioner in the Netherlands
The general practitioner or family doctor is a physician who is specialized in primary health care, prevention and family based medicine. This includes a wide range of medical issues but also psychological problems, travel medicine and chronic illnesses for example. A GP is part of what, in Holland, is called the “1st Line” and this means it easily and freely (if insured) accessible for everyone. It is necessary to register with a practice however. A GP is based in a specific residential area and cooperates with other health care providers in that area, you can think of fysiotherapists, dietitians or social welfare.
Specialist care, the so called “2nd Line” is accessible after referral from a GP except when a visit to the first aid department is necessary. For emergencies someone can call the general alarm number (112) or the alarm number of the GP (in our practices see 070-3824777, option 1). Urgent care in weekends and evenings is also provided by GP’s in close cooperation with the first aid departments and is accessible via the SMASH (070-3469669).
About "de Doc huisartsen"
Within our practice several nurse practitioners for mental health are functioning. In consultation with the general practitioner, they can give individual support to patients with mental health problems within our practice.
The general practitioner can refer you to the nurse practitioner for mental health to get a better idea of your mental condition, to start the required treatment and to support during treatment. Together with the nurse practitioner you can set goals to work towards. These goals will be set in an individual treatment plan. The support will take place in the form of conversations. Furthermore, e-health can be used as an extra support.
When making an appointment, the doctor’s assistant will ask several questions about your medical problem.
The assistants are educated to examine your medical problem. By doing this, they can estimate how urgent you will have to see a doctor and how much time is needed for the appointment.
The assistants are also educated to give you advices about your medical problem. The general practitioner and assistants frequently confer about this.
Since 2014 De Doc and Doc Haanstra have been cooperating.
With this cooperation the quality of our services has been given a boost, thanks to both practices. They can stand in for eachother and work on careprograms and protocols together.
Patients keep the general practitioner they are familiar with, but can also use the wide range of services which is offered by both practices.
On weekdays you can call us (070 3824777, option 3) or visit our counter on Boomsluiterskade 299 to make an appointment with one of our general practitioners.
When making an appointment, the assistant will ask you several questions:
- Personal details: Name, date of birth, and if necessary you address and phone number.
- Medical question: The assistant will ask you for which medical problem you want to see a doctor. By doing this she can evaluate how urgent the problem is and how long the appointment will take. She can also give you tips and advices.
- Preference for doctor and/or location: The assistant will ask if you have any preferences for a specific doctor or location and will take this into consideration when making the appointment.
In our general practice personal data is processed in several ways. Firstly in order to be able to treat you medically and secondly to bill you or your insurer for the treatment. In addition, processing is necessary to, for example, prevent serious risks to your health or in fulfilment of a legal obligation (for example, the mandatory reporting of infectious disease under the Act Public Health (WPG)).
The duties of De Doc
GP the Doc is, according to the AVG, responsible for the processing of personal data. Our duties are as follows:
- Your data will be collected for specific purposes:
- for care services;
- for effective management and policy;
- for support of scientific research, education and information.
- There is in principle no processing done for other purposes.
- You will be notified of the fact that personal data is processed. This can be done by your healthcare provider, but also through a directory or via our website.
- All employees of De doc are committed to deal with your personal data confidentially.
- Your personal information is secure from unauthorized access.
- Your personal data will not be kept longer than is necessary for good health care.
For medical records this retention period is in principle 15 years (starting from the last treatment), unless longer retention is necessary, for example for the health of yourself or of your children. This is at the discretion of the practitioner.
Your rights as a data subject:
You have the following rights:
- The right to know whether and which personal data is processed.
- The right to inspect this data and obtain a copy of this data (for as far as the privacy of another person is not compromised).
- The right to correction, addition or deletion of data if necessary.
- The right to ask for (partial) destruction of your medical data, (only if there are no third parties who have an interest in the retaining of this data and the law doesn’t require the retaining of the data).
- The right to add your own statement (of a medical nature) to your file.
- The right to object to the processing of your data(only in specific case).
If you want to make use of your rights please contact us. Your interests can also be represented by a third person. In which case we ask you to provide a written explanation. We will request identification of this third person.
Provision of your personal data to third parties
The staff of the Doc are obligated to deal with your personal data confidentially. This means, for example, that your consent is needed to pass your information to third parties. However there are some exceptions to this rule. Sometimes the law requires doctors to pass certain information. For instance when there is a serious danger to your health or that of others. Information is also routinely passed to other health care workers such as pharmacists in order to process your prescription.
When you want your information to be available to other healthcare workers through electronic means you have to give separate permission for this. Ask for the folder about the LSP.
Transfer of your medical history
When you choose a new GP it is important that he/she knows your medical history. It is common that your previous GP transfers these files to your new GP. Your previous GP does this as soon as possible, in any event within one month after you have asked him/her to transfer the files.
Transfer is done via a secure messaging system. If your GP is not connected to this system (Vecozo) the files are sent by regular mail.
Question or complaint
Do you have a question or a complaint? For example, with whom we share your data or our handling of your medical data? Do not hesitate to ask your doctor or contact our manager Jolanda van Kesteren.
24 hours a day prescriptions can be repeated through the prescriptionline (070 3824777, option 2) or online via the patient portal. During office hours you can call us, or visit our counter on the Boomsluiterskade 299 to repeat prescriptions.
When repeating prescriptions always keep close the following details:
- Patient information: Name, date of birth, address and phone number
- Name and dose of the medication
- Dose per day
- Details of the pharmacy
- Take of or delivery
Note: because of the processing time of the repeated prescription at the pharmacy, it is of great importance to repeat the medication in time!
Every weekday between 11.00 and 12.00 am several general practitioners do consultations telephonically (070 3824777, option 4).
You can call a general practitioner for short questions, advices and results.
We will always do our best to help you as good as possible. However, it can occure that you are dissatisfied about someting. If this is the case, we would like to hear this so we can search for a solution together.
We appreciate it if you initially talk over your complaint personally with the concerning employee of the practice. If you would like to do so, you can submit your complaint through the complaints form. You can send this to our practice by email (email@example.com). After we have received the complaint, the concerning employee, one of the general practitioners or our complaints coordinator will contact you within 2 workdays.
If you are not satisfied with the way the complaint is solved, you can submit an official complaint at an external complaints committee. For this you can contact the complaints committee of the Huisartsen Kring Haaglanden (phone number: 070 3029822). In case you need help with the submission of your complaint, you can contact Informatie en Klachtenbureau Gezondheidszorg (IKG) in your area (phone number: 0900 2437070).
General practice De Doc is available during office hours via 070 3824777.
For a better service a menu is used:
- Option 1: Emergency line
- Option 2: Repeat prescriptions (24 hours a day)
- Option 3: Personal contact with one of the assistants (till 16.00)
- Option 4: Telephonic consultations (11.00-12.00)
- Option 5: Intercollegiate talks
Note: we kindly request to use the emergency line only for health problems which need acute medical action of one of our practice workers. Examples are: severe shortness of breath, acute occuring paralysis or chest pain.
Note: the assistents have lunch between 13.00 and 14.00
For small medical issues such as cleaning of the ears, treatment of warts, measuring blood pressure, removing stitches etc. You can visit the walk-in hour by the doctor’s assistant. An appointment is not necessary.
The walk-in our is held on:
- Workdays between 14.00-15.00 at the Boomsluiterskade 299.
Every weekday between 8.00 and 10.00 there is a possibility for blood tests at our main location on the Boomsluiterskade 299.
For laboratory blood tests you always need a lab form and your I.D. It is not necessary to make an appointment.
Patients who are not registered in our practice are also welcome for blood tests.